Telephone Selling Skills:
A Workshop for Auto Sales Professionals
- How to get information
- How to set appointments
- How to control the incoming call
- Helping our customers to open up
- Ways to get our customer's name
- Ways to get our customer's number
- What to sell on the phone
- Common hurdles to phone mastery
- And how to avoid them
- "Availability"
- "Demo"
- "Switch"
- "Info Overload"
- "Numbers As Bait"
- "Numbers As Bait - Lease"
- "Negotiate From Strength"
- - "Hold Me To It!"
- - "Commission Sales"
- - "Professional vs. Amateur"
- Calling the referral
- And many more!
- How to influence our customers
- The art of pacing & leading
- How to ID communication styles
- How to use communication styles
- Using tone, tempo, volume, etc.
- How to stand out on the phone
- Understanding what they want
- Using our customer's "reasons"
- Selling to temperaments
- How to Make Role Playing Effective and Fun
- The Four Steps To Acquiring Any New Skill or Habit
In this four hour workshop, your people will be given specific tools and strategies that will enable them to handle today's phone shopper much more successfully.
Along with more effective ways to get names and numbers, they'll also learn several different contemporary ways to set firm appointments during the initial phone call or contact. Your people will also be able to establish reasons that clearly make it to your customer's advantage to show for their appointment!
This is also an interactive training event. Over half of this workshop is devoted to nonthreatening, interactive role playing. Your people will leave with usable skills (rather than just more information) that will get immediate, measurable results!
Here's What They'll Learn:
Basic Telephone Skills
Specific Phone Strategies
Rapport Building Skills
Plus:
The price is $145. Includes workbook and a one year subscription to our monthly online newsletter. (Private workshops are $145 per person with a $2,000.00 minimum)
Toll Free: 1-888-My Success
Fax: (503) 638-0602
P.O. Box 1218
Lake Oswego, OR 97035
E-mail: editor@bluinc.com
Copyright © 1998 by Bottom Line Underwriters, Inc.