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Forum: Idea Exchange
Topic: Overcoming Objections
Topic Posted by: ModeratorOrganization: Bottom Line Underwriters, Inc.
Date Posted: Fri Feb 13 23:35:50 EST 1998
Topic Description: Here's where we share ideas on how to overcome the objections we all face day to day. Include the common ones, the tough ones, the rare ones, and the bizarre.
Original Message:
Posted by: Michael Hargrove
(mhargrove@bluinc.com
)
Date posted: Mon Feb 16 6:34:36 EST 1998
Subject: "I'm Just Looking."
Message:
Here's our favorite! Have at it!
Previous reply
Reply:
Subject: Just Looking
Reply Posted by: Randy May
(rmay4@juno.com
)
Date Posted: Mon Oct 25 4:25:59 EDT 1999
Message:
First of all I do not get this responce very much. I think our greeting can increase or decrease our chances of getting this objection. A "May I help You" or "What brings you in today" greeting will much of the time result in a "just looking" answer. I learned a new greeting from Michael that I did not think would work but I tried anyway for a few weeks and got very good results. It is "Hi". Very hard to say "just looking" to a big enthusiastic "Hi". If the "Hi" is followed with a big smile and a liitle pause of silence the customer will usually reward me with starting a conversation. Then I have a green light. When ever I do get the old "Just Looking" I usually respond with a "Great, you picked a great place to look, what are you looking for"
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