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Forum: Idea Exchange
Topic: Closing Encounters
Topic Posted by: ModeratorOrganization: Bottom Line Underwriters, Inc.
Date Posted: Fri Feb 13 23:32:20 EST 1998
Topic Description: This is where we share ideas on helping our customers to make the decision. How to make it easy for them to say 'Yes!' and hard for them to say 'No'.
Original Message:
Posted by: Chris Parra
Date posted: Mon Feb 16 5:56:36 EST 1998
Subject: Customer Doesn't Want A Closer.
Message:
I recently had a customer who refused to work with my team leader. She said she was treated rudely at a dealership right next door to us and was serious about leaving if I brought in someone else.
I told both my desk manager and team leader what was happening and they let me close this one myself. (I close a lot of my own deals now anyways).
Has anyone else had a similar experience? How could I have handled this one differently?
Reply:
Paul Savage
Subject: no closer wanted.
Reply Posted by:
Date Posted: Tue Feb 17 18:30:45 EST 1998
Message:
I think you and your managers handled this situation correctly.
Somtimes, just sometimes, the customer really does know what's the best way to go. Good job!
Next reply
Bottom Line Underwriters, Inc.
Toll Free: 1-888-My Success
Fax: (503) 638-0602
P.O. Box 1218
Lake Oswego, OR 97035
E-mail: editor@bluinc.com
Copyright © 1998 by Bottom Line Underwriters, Inc.
