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Forum: Idea Exchange
Topic: How Do I Deal With A 2nd Baseman
Topic Posted by: ken bates (kenb@puyallupnissan.com )Organization: puyallup nissan
Date Posted: Wed Jun 5 14:38:34 2002
Topic Description: i am open to all ideas on how to deal with folks that bring their "expert" along shopping and have them stepping in and out of closing situations! they tend to get me off kilter a bit. to whom do you address the hurdling of the objection... the customer or the second baseman!
Original Message:
Posted by: Rick Fuller
Date posted: Thu Jun 6 12:09:46 2002
Subject: Dealing w/ 2nd basemen
Message:
First I establish who the buyer is and what role is the 2nd baseman playing. I ask, "Who is the new car is for?" and then I ask the 2nd baseman, "Are you here to help?" When they say yes, I ask, "Are you going to be helping with the down payment, the monthly payments, or are you just here to make sure they are treated fairly?" When the 2nd baseman says "fairly" (and they usually do) I say, "Good! Then if either one of you has a question or idea, or if either one of you are uneasy with anything at all, please don't hesitate to speak up. It's important to me that both of you are comfortable with doing business with us. Fair enough?"
This way, the 2nd baseman can start out on my side too instead of having to protect their friend from me.
Previous reply
Reply:
Joe Parker
Subject: 2nd baseman
Reply Posted by: (basesloadedtraining@yahoo.com
)Bases Loaded a System Training
Date Posted: Fri Mar 12 6:25:10 2004
Message:
I think the first reply to this dilema was pretty good.This type of objection overcoming may be found by the customer and the 2nd baseman grounds for confrontation. I think had you established who was the buyer from the start, this 2nd baseman theory is "tagged out" before reaching 2nd base by you(the short stop)If you need further assistance please e-mail me I will be glad to assist you and your dealership.
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