NetForum - Message Replies

Forum: Idea Exchange

Topic: Internet Manager Position and Internet Sales Departments

Posted by: Randy May (rmay@dickscountrydodge.com )
Organization:Dick's Country Dodge
Date posted: Sat Jun 17 21:58:10 2000
Subject: Best Practices for Internet Customers
Message:
I am looking for different "best practices" for dealing with internet customers. I am in the process of writing out my process map for this department. I am playing with things like email them or call them or both. Give out prices immediately or not. Give retail prices and tell them come in for the internet price or just give them the lowest price that I am going to sell it for not matter what. Do you quote payments and trade figures over the internet or do they have to come in for that? What about "at home delivery". How do you interpet the 72 hour right to rescind rule? I have talked to 3 lawyers and they can not even agree on this one. What positives have any of you found with these and what about any negatives? I guess that is a long enough question.

Subject: Internet Sales
Reply Posted by: Randy Brooks (internetsales@toyotaofolympia.com )
Organization: Toyota of Olympia
Date Posted: Wed Sep 17 15:55:02 2003
Message:
What a tonic this website is. I focus less on me and more on the customer. They want control so I try to let them have it. I try with every fiber of my contact to kick down the protective glass screen between us. By this I want human contact, on the phone, in a passionate, non-computer ginned letter. Whatever you do, do it with passion and concern for them and the ones that you are going to get will respond. There are the usual "emotional vandals" who won't respond or will refuse to get involved. Let them slide past your attempt and go somewhere else. Our job is to make it fresh daily!

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