NetForum - Message Replies

Forum: Idea Exchange

Topic: Internet Manager Position and Internet Sales Departments

Posted by: Randy May (rmay@dickscountrydodge.com )
Organization:Dick's Country Dodge
Date posted: Sat Jun 17 21:58:10 2000
Subject: Best Practices for Internet Customers
Message:
I am looking for different "best practices" for dealing with internet customers. I am in the process of writing out my process map for this department. I am playing with things like email them or call them or both. Give out prices immediately or not. Give retail prices and tell them come in for the internet price or just give them the lowest price that I am going to sell it for not matter what. Do you quote payments and trade figures over the internet or do they have to come in for that? What about "at home delivery". How do you interpet the 72 hour right to rescind rule? I have talked to 3 lawyers and they can not even agree on this one. What positives have any of you found with these and what about any negatives? I guess that is a long enough question.

Subject: Internet Sales
Reply Posted by: Randy May (rmay@dickscountrydodge.com )
Organization: Dick's Country Dodge
Date Posted: Tue Aug 28 21:46:01 2001
Message:
Just a note to say that I am still in Internet sales and I am still checking back to see what you are saying about our industry. I was up to about 16-18 cars a month. I seem to have hit a bit of a wall recently and am down to about 12 cars a month. I am not sure what happened. I am not sure how other Internet Dept. are doing. I would appreciate any recent changes you have noticed in our Industry. Is your business up or down? Are you doing anteing different than a year or so ago? Has anything stopped working that did or started working that did not? Committed to Professional Auto-Sales, Randy May

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