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Forum: Idea Exchange
Topic: Telephone Skills & Internet Business
Topic Posted by: Doug (ddoolin@juno.com )Organization: Lincoln Mercury of Olympia
Date Posted: Mon Aug 2 2:19:43 EDT 1999
Topic Description: I take no ups, only what I generate on the phone and through the Internet. Is there anyone else that would like to share ideas? What can can someone do to improve their telephone skills or the effectiveness of their Internet department/business?
Original Message:
Posted by: Zankhana Broker
(zankhanab@hotmail.com
)
Date posted: Wed Apr 17 0:28:39 2002
Subject: How to increase Sales when you are Cold Calling?
Message:
hi,
I work in Call Center in Tele-Sales Dept., are targets are very high n at times unachievable...the biggest objection to our calling is ; we are rated as "unfelicitated calls" or "cold callers" ...so how do i get more sales every day n maitain cosistency of sales?
option 1: Take as many calls as you can...
in addition to this if u have any suggestions...thanx in advance..
Reply:
Subject: Cold Calls
Reply Posted by: Randy May
(rmay@dickscountrydodge.com
)
Organization: Dick's Country Dodge
Date Posted: Tue Jan 14 14:01:37 2003
Message:
Cold calls are difficult. I have not done very much of them on pourpose. In fact I try to modify cold calls into "warm calls". By this I mean if I am going to start making calls to generate sales I look for reasons to call people. I call people who use my service dept. I call previous customers. I call people who had advertised in the newpaper as wanting to sell or buy a car. I call people who bought a car and the salesman is now gone. From there I look for referrals both in that person's home and beyound. I like to find out how many drivers are in a specific home and who will be the next person to purchase or lease a car. I want an idea of what type of vehicle and an approximate time frame. I do not care if it is 5 years from now they plan on buying. I begin to catlog these leads and continue to ask for referrals. By doing this I limit the number of ice cold calls I have to make and increase the chance that I can actually able to sell something as a result of the call. I think Michael Hargrove has a training set on phone calls. If you attend his training, you might ask him about it.
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