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Forum: Idea Exchange
Topic: Telephone Skills & Internet Business
Topic Posted by: Doug (ddoolin@juno.com )Organization: Lincoln Mercury of Olympia
Date Posted: Mon Aug 2 2:19:43 EDT 1999
Topic Description: I take no ups, only what I generate on the phone and through the Internet. Is there anyone else that would like to share ideas? What can can someone do to improve their telephone skills or the effectiveness of their Internet department/business?
Original Message:
Posted by: Chance Henderson
(risable@yahoo.com
)
Organization:Randall Motors
Date posted: Fri May 19 15:27:52 EDT 2000
Subject: How Can I Start Implementing Internet Sales
Message:
I work at a dealership that is old fashioned. All the people are quite a bit older than me (and I'm 27) and are not real familiar with internet technology. I had to push management to spend money on a web page update (the last one was 2 years ago and looked like crap). Since I know that internet sales are increasing faster and faster, what can I do to get into this? So far we have faxes every morning from carpoint and hits on our website from the previous day. If I am to get to a respectable response time, how do I recieve these hits asap? Nobody else in my dealership realizes the potential of this. I'm a contender for salesman of the year and have only been here 6 months and I think if I get the inside edge on the internet buyers I can wrap it up for sure! Any help would be greatly apreciated. Personal e-mails welcome.
Previous reply
Reply:
Subject: Working the 'net'
Reply Posted by: Craig Hadfield
(chadfield@tsan.com
)
Organization: Honda North
Date Posted: Fri Mar 14 19:24:47 2003
Message:
I find that just the dealers website is far from adequate as a lead source, find yourself a 3rd party lead provider, preferably 2-3 different ones. We receive 150+ leads per month, closing 8%-15% typically. We have 5 lead providers.
Look for a lead provider that charges a set amount per month, NOT per lead.
Respond quickly to leads and be prepared to deal with customers who won't give up a phone number. Email often but have something new to give (as with phone calls).
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