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Forum: Idea Exchange
Topic: Telephone Skills & Internet Business
Topic Posted by: Doug (ddoolin@juno.com )Organization: Lincoln Mercury of Olympia
Date Posted: Mon Aug 2 2:19:43 EDT 1999
Topic Description: I take no ups, only what I generate on the phone and through the Internet. Is there anyone else that would like to share ideas? What can can someone do to improve their telephone skills or the effectiveness of their Internet department/business?
Original Message:
Posted by: Duane Cruz
(duane@hinshawsacura.com
)
Organization:Hinshaw's Acura
Date posted: Wed Jan 26 18:24:19 EST 2000
Subject: Internet Sales
Message:
Hi Guys,
Thanks for the response and helpful advice on handling responses of Internet inquiries.
What I have found since then, is to definitely follow-up with a phone call even though they want to be contacted via e-mail.
I send a quick response that's "General" and then follow-up with a phone call the next day.
I am trying this strategy now. I will let you guys know how it goes, but if someone already does that, please inform me about its viability.
Thanks,
Duane
Reply:
Subject: Phone follow ups.
Reply Posted by: Craig Hadfield
(chadfield@tsan.com
)
Organization: Honda North
Date Posted: Fri Mar 14 19:26:33 2003
Message:
The follow up call is vital, it accounts for around 80% of our sales and is the only way to try to hold some gross with internet customers.
Bottom Line Underwriters, Inc.
Toll Free: 1-888-My Success
Fax: (503) 638-0602
P.O. Box 1218
Lake Oswego, OR 97035
E-mail: editor@bluinc.com
Copyright © 1998 by Bottom Line Underwriters, Inc.
