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Forum: Idea Exchange
Topic: Telephone Skills & Internet Business
Topic Posted by: Doug (ddoolin@juno.com )Organization: Lincoln Mercury of Olympia
Date Posted: Mon Aug 2 2:19:43 EDT 1999
Topic Description: I take no ups, only what I generate on the phone and through the Internet. Is there anyone else that would like to share ideas? What can can someone do to improve their telephone skills or the effectiveness of their Internet department/business?
Original Message:
Posted by: Duane Cruz
(dcruz@hinshawsacura.com
)
Organization:Hinshaw's Acura in Fife
Date posted: Mon Aug 2 15:01:12 EDT 1999
Subject: Internet Sales/ Phone Sales/ Ups
Message:
I have been finding that it's often difficult to manage the Internet, take phone calls, and then take ups. I do all three here. My major concern would be "how to sell them over the Internet". How can others not take ups and still be successful on the Internet?
Previous reply
Reply:
Subject: Internet Response Time
Reply Posted by: Paul Savage
Date Posted: Thu Dec 2 20:55:57 EST 1999
Message:
Great advice, Marc! We use an auto-responder and then follow up with a more personal e-mail within a couple of hours. Some consultants and other Internet Managers I've spoke with say the response time should be even shorter than that (1-30 minutes max).
What kind of time frame are you using?
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