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Forum: Idea Exchange
Topic: The Phone shopper
Topic Posted by: John Kenny (jaykay501@hotmail.com )Date Posted: Thu Apr 15 0:42:55 2004
Topic Description: I am not sure what the best way to handle a phone shopper is. I work in a smaller yard, and completely handle the sale from start to finish. When i get a phone shopper who wants my best price over the phone, or wants a trade value, i normally help out and hope i'm a chance of getting the deal.But they rarely come good, and I'm thinking I've got little to lose by not giving the price at all. What do you guys and girls think??
Previous message
Posted by:Chris (carguy@chrisjhanson.com )
Date posted: Sun May 2 9:34:51 2004
Subject: Phone Shoppers
Message:
Come on guys! Do you know how many deals I get from phone ups! They are a great source of income! When a customer is on the lot, you sell the car, not the price - when they are on the phone you need to sell the APPOINTMENT, not the car, not the price, nothing but the appointment. There are very specific things to say to a customer on the phone, you can't wing it. Once you learn them you'll want all the phone-ups you can get!
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